Refund Policy
Credits never expire
Credits stay in your balance until you use them. 1 credit covers 1 order.
Refunds for unused credits
You can ask for a refund of credits you haven't used.
- Email [email protected] from the email on your account. Include your client ID (shown in the portal) and how many credits you'd like refunded.
- We refund the price you paid per credit ($1.99 each) to the card you paid with. The refunded credits come off your balance.
- Card refunds usually take 5–10 business days to show up, depending on your bank.
- Credits already used for an order can't be refunded to your card.
Cancelled orders
Once you've placed an order on Amazon, only Afar Labs can cancel it in the portal. When an order is cancelled, its credit is returned to your balance. We review refunds and may take back a refunded credit if we find the refund process is being abused.
Damaged or wrong items
If an item arrives damaged or isn't what you ordered, we mark it Issue and email you. You decide whether we ship it to your buyer. If you choose not to ship it, you must send us a return label, paid for by you, within 14 days. If we don't receive one in time, we donate the item and return the order's credit to your balance.
Packages without a label
If no label arrives within 14 days of a package being marked No Label, we donate the item and return the order's credit to your balance.
Lost or damaged packages
You are responsible for packages lost or damaged by USPS or Amazon, so we don't refund credits or money for them.
Questions
Email [email protected]. See also our Terms of Service.